Overview

COMPANY: EFUSOFT

EMPLOYMENT TYPE: Full-time with shifts

CATEGORY: Customer Care; Call Center

EXPERIENCE: 0 year

EDUCATION: University degree

We are looking for talented people who are ready to join our growing company. Working on this position you will take care about our customers issues.

The position implies mixed working schedule including morning, evening as well as night shifts.

Day- 09.30-17.30

Evening- 17.30-01.30

Night- 01.30-09.30

PLEASE NOTE THE EARLY APPLICATIONS ARE HIGHLY ENCOURAGED.

Responsibilities:

-Provide customer service and respond to customer inquiries via online and phone support
-Evaluate problems of the customers and provide logical lasting solutions
-Troubleshoot and escalate the issues to appropriate departments
-Handle and resolve customer complaints
-Provide feedback on the efficiency of the customer service process
-Manage administration
-Communicate and coordinate with internal departments
-Perform other tasks, as required

Required Qualifications:

-Higher Education
-Excellent knowledge of Armenian, fluency in English and in Russian
-Work experience in customer care service will be a plus
-Knowledge of MS Office
-Excellent interpersonal and communication skills
-Customer service orientation
-Listening, problem analysis and problem-solving skills
-Attention to detail and accuracy
-Available to work via different shifts (day, evening, night)
-Ability to work in team
-Knowledge of sports, sports betting or gambling is a huge plus
-Punctual, open-minded, self-confident personality who is eager to learn and is flexible
-Strong organizational skills; detail-oriented personality

About EfuSoft

EfuSoft is a new established and fast growing software development company and technology provider. We are affiliated to one of the first betting companies in the CIS region and now are ready to share our software with our partners to help them setup their own online and retail betting and casino business.
Due to enormous speed of growth, we are actively recruiting talented professionals to replenish our team of enthusiastic forward thinkers, who will help us to build up to the company culture, its vision, goals and mission.
We recognize that the combined knowledge, skills and expertise of our employees are the key to our success and we are committed to ongoing professional development and personal growth. We ensure that our employees are compensated fairly and competitively for their work. For more information, please visit http://efusoft.com/.