Overview

Responsibilities:

- Disclose and assess the root causes of existing basic technical issues;
- Initiate and realize practical activities for improving and ensuring technical solutions;
- Develop tools and organize appropriate measures for introducing new and effective solutions;
- Make analysis of statistics and the structure of recorded complaints to Call Center;
- Execute detailed classification of complaints developed by Call Center and provide their specific identification;
- Unleash weak points in technical and organizational solutions and propose effective and up-to-date actions for improvement;
- Gather requirements from corresponding sub-units and define terms of technical implementation;
- Evaluate the necessity and urgency of introducing technical changes and set priorities;
- Disclose and propose digital solutions/ services for raising client satisfaction index;
- Monitor the functioning of changes introduced in the system;
- Develop technical specifications/ conditions based on data provided by commercial and technical functions for improving client satisfaction as per fixed-line services;
- Liaise with technical functions within the entire project life.

Required Qualifications:

- University degree in IT or a technical field;
- At least 2 years of previous work experience in IT or a technical sphere;
- Experience in telecommunication sector is preferable;
- Knowledge of basic IT technologies structure;
- Knowledge of exploitation and development of communication systems;
- Basic project management skills is a plus;
- Excellent skills in cross-functional cooperation;
- Strong analytical mindset;
- Communication and team-working skills;
- Time management skills and ability to deal with urgent issues;
- Excellency in Armenian and Russian languages; fluency in English language is a strong plus.

About Armentel CJSC

For additional information about the Company, please visit: www.beeline.am.