- Train, schedule, coach and support associates, ensuring they perform in accordance with established hotel brand standards
- Schedules employees in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy
- Co-ordinates availability of rooms with Front Office Manager
- Supervises the daily activities of the housekeeping staff
- Monitors the responses on customer comment cards, identifies problem areas and formulates solutions
- Conducts daily and random inspections of hotel property, all housekeeping areas, and follows-up where necessary
- Informs Front Office about accurate room status
- Makes sure that furnishing, facilities and equipment within the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed
- Brings all needs for repair to the attention of the Engineering Department
- Oversees inventory, purchasing, disbursement, and cost control for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment
- Checks the arrival list, conference guest list, and VIP list daily and makes sure VIP treatment is taken care of appropriately
- Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation

Required Qualifications:

- Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment
- Good knowledge of English to provide legible communication
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to maintain confidentiality of guest information and pertinent hotel data
- Ability to ascertain departmental training needs and provide such training
- Ability to direct performance of staff and follow up with corrections when needed
- Ability to input and access information in the property management system/computers

About Radisson Blu Hotel Yerevan

Radisson Blu features 380 unique hotels, open or coming soon, in the world’s most desirable destinations: dynamic major cities, nearby airport gateways and in the most sought after leisure hotspots.