Overview

Provision of IS qualified services to end users on regular, daily basis, as well as lead of projects related to the field of responsibilities.

Responsibilities:

-MAIN RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO:


-Overall responsibility for the installation, adjustment and keeping in due order of company’s software, equipment, and information system infrastructure
-Oversee the daily performance of computer systems, telephony, and networks
-Ongoing user support, including the set-up of equipment for employee use, trouble shooting, installation of software, technical assistance and various support, answering user questions.
-Refer major hardware or software problems or defective products to vendors or technicians for service;
-Control IS related stock items (cartridge, spare details and other); responsible for accurate fixed asset maintenance / recording
-Lead IS related projects such as IP Telephony installation, Video Conference equipment maintenance etc.
-Execute adaptation of Globally Developed Systems and Software for Local needs and requirements

Required Qualifications:

-Good working knowledge of Windows 7, 10 (installation and administration)
-Good working of Microsoft applications (installation and administration)
-Good working of installation, adjustment and use of computer equipment as well as of various peripheral equipment (printer, scanner etc.)
-Basic knowledge of ITIL methodology
-English language knowledge level (written) – intermediate, (verbal) – upper intermediate
-Knowledge of  management and administration of SQL server and databases and experience in development of reporting
-Programming experience is a plus

About Philip Morris Armenia LLC

Philip Morris International (PMI) is the leading international tobacco company, with seven of the world’s top 15 brands including the number one cigarette brand worldwide.