Overview

Responsibilities:


- Carry out all operations concerning guest arrival and departure in compliance with internal procedures
- Inform guests about the formalities, any special conditions relating to their stay and the services available
- Ensure that all guest documentation is up-to-date and available
- Develop high quality relationships with guests, from the moment they arrive and throughout their stay in order to foster loyalty
- Handles any guest complaints and provides a rapid solution
- Respect the hotel's commitments to the "Environment Charter" Take into account and anticipate guests' needs
- Take into account and anticipate guests' needs
- Ensure that all guest documentation is up-to-date and available
- Convey the hotel image
- Keep track of the standard of services delivered, based on guest comments and quality audits
- Promote the brand and/ or Group's loyalty programs to guest
- Pass the information to other departments as necessary and to the other members of the department
- Ensures that the workplace remains clean and tidy
- Know and apply the Hotel's security regulations
- Ensure the safety of people and property
- Perform working responsibilities according to the approved shift schedule

Required Qualifications:


- Higher education in the relevant field
- At least 1 year of proven work experience as a Shift leader or Receptionist
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English and Russian languages, both oral and written
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- Ability to handle reservations

About Ibis Yerevan Center

Ibis Yerevan Center, represented by "HIY" LLC, will be opening in Yerevan, Northern Avenue, in December 2016. The hotel will offer 255 rooms, 7 conference halls, 1 restaurant with terrace, lobby bar and parking space for 40 cars.
Ibis Yerevan will be the first hotel operated by a French multinational hotel group AccorHotels in Armenia.