Overview

The Pre-Sales Technical Manager would be responsible for introducing technical solutions to new and existing corporate customers on IUNetworks products and services as well as on Internet and networking solutions, managed security, IP VPN, VoIP, hosting, server infrastructure and software solutions. The incumbent will be responsible for actively driving and managing the pre-sales process with direct and channel customers. The incumbent must be able to articulate the Company’s technology and product portfolio positioning to both business and technical users. Primarily engaged in a pre-sales technical consultancy role, the Pre-Sales Technical Manager will provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.

Responsibilities:

- Attend meetings with current and potential customers to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution;
- Provide technical solutions in a professional manner and to agreed timeframes;
- Create and confidently deliver technical presentations internally and externally;
- Deliver training on solutions and provide product support to channel partners and internal stakeholders;
- Create internal design configuration documentation including network diagrams with technical explanations;
- Work with IUNetworks Product Management teams to feedback on issues with current products and provide input around new products;
- Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities;
- Perform technical development for bespoke solutions as part of a design and development framework;
- Provide accurate and timely management information, to include activity reports, bid reviews, project forecasts, KPIs; adhere to the Company's Quality and Business Processes;
- Structure and produce compelling sales proposals/ commercial and technical documentation outlining to clients the cost savings and business benefits of using IUNetworks product/ project proposition;
- Assume responsibility for running a bid team, where relevant interface with the Implementation/ Project Team, articulating customer requirement, to ensure smooth transition from sales to delivery.

Required Qualifications:

- In depth working knowledge of TCP/ IP v4 and an understanding of TCP/ IP v6;
- Strong interest in Internet technologies (routing, switching and general network infrastructure) including technologies associated with the ISP market;
- Person comfortable working with hosting technologies including Windows and Linux based server systems, network storage systems and data centre services;
- Working knowledge of current security issues and technologies concerning the industry, together with a demonstrable interest in keeping abreast with technical developments in this field;
- Good working knowledge of Internet connectivity methods including xDSL and leased circuit services using copper and fiber presentation;
- Knowledge of CPE QoS technologies including traffic prioritization and traffic shaping;
- Understanding of the lower level workings of VPN technologies including IPSEC and MPLS VPNs;
- Availability of Cisco Certifications such as CCNA, CCDA and CCNP is an advantage;
- Availability of Fortinet Certification such as FCNSA and FCNSP is an advantage;
- Previous experience of requirements gathering, design and solution building and the ability to replicate this in a commercial setting;
- Ability to show and discuss a range of previous customer solution designs;
- Ability to demonstrate familiarity with hosting as well as network solution designs and show integration between the two;
- Ability to demonstrate familiarity with resilient solution design for networks and hosting and discuss security implications for the two disciplines;
- Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and product development;
- Organized and analytical person with the ability to eliminate sales obstacles through creative and adaptive approaches;
- Ability to cope under pressure and prioritize work accordingly;
- Availability of a driver's license and willingness to travel through sales territory;
- Project management experience is a distinct advantage;
- Excellent knowledge of English, Russian and Armenian languages;
- Understanding of business drivers and risks.

About IUNetworks LLC

IU Networks LLC is an information technology company that provides integrated solutions of hardware supply and software development.