- Organize and maintain files and databases in a confidential manner
- Manage communication including emails and phone calls
- Schedule appointments, meetings, and reservations as needed
- Write and edit documents from letters to reports and instructional documents
- Answering customer questions, providing information, taking and processing orders and addressing complaints
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
- Decision-making: Administrative Assistants have to make independent decisions on a daily basis, addressing the best way to handle specific tasks.
- Communications and collaboration: An Administrative Assistant must collaborate with other administrators and support personnel, management and clients on a regular basis.
- Organizational skills: Organization and prioritization are the core elements of the Administrative Assistant's responsibilities. You must know how to keep yourself and others organized and how to determine which tasks are the most important in a given list.
- Writing: Spelling, punctuation, sentence structure and writing are essential to an Administrative Assistant, who must be proficient in a variety of styles, from creative to professional to technical to education and more.