Overview
Basic Support Agent (On Shift) is responsible for ensuring high-level customer support by serving customer calls politely and properly, providing accurate answers to customers’ inquiries along with applying problem solving skills.
Join us and you will receive:
– Health Insurance
– Monthly business mobile package
– Bonuses
– Learning and development opportunities,
– A number of paid days off
– Competitive compensation and benefits package
Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position
- Provide efficient and effective telephone service to customers
- Provide proper/accurate information
- Arise customers’ interest in products and services of the Company
- Record the issue and follow-up to solve it providing feedback to the customer upon necessity
- Reply technically as far as possible and transfer the call to technical section if necessary
- Make records of all customer calls
- Submit daily reports on complaints and offers received from customers
- College/Higher education (also can apply undergraduate and master degree students)
- Relevant work experience is an advantage
- Fluent in Armenian, Russian and English languages
- Problem solving and complaints handling skills
- Excellent organizational and communication skills
- Effective team working and time management skills
About K-Telecom CJSC (Viva-MTS)
VivaCell-MTS (K-Telecom CJSC) provides mobile coverage in 2G/ 3.75G/ 4G networks offering a wide range of voice and data services all across Armenia since 2005.
