KEY ACCOUNTABILITIES (not all-inclusive)

Under the overall guidance of the Deputy Country Director and direct supervision of the Head of Administration Unit, the incumbent will perform the following duties and responsibilities:

• Respond to routine queries received and escalate where appropriate, to provide a timely and accurate service to clients.

• Provide a set of standard business support activities, where required, to contribute to the effective functioning of business operations.

• Make travel arrangements and support events, etc., to support staff to work effectively.

• Undertake standard data entry tasks in accordance with defined systems, to ensure information is organised and readily available for the business team.

• Process and manage routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.

• Translate and oversee the translation of official documents to/from Armenian, Russian and English.

• Draft routine correspondence, take notes during meetings, prepare minutes and disseminate to the relevant staff/units.

Required Qualifications:


Education: Completion of secondary school education.

Experience: Three or more years of experience in general administrative work.

Knowledge & Skills:

• Ability to use standard office equipment such as photocopiers and scanners.

• Knowledge of standardised business support work routines and methods.

• Knowledge of standard office software packages, e.g. Microsoft word.

• Uses tact and courtesy to give and receive information with a variety of individuals.

• Good attention to detail in order to identify data discrepancies.

• Ability to work to deadlines and follow clear instructions.

Language: Fluency (level C) in English and Armenian languages; working knowledge (level B) of Russian language.