Overview

Responsibilities:


- Manage large amount of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets

Required Qualifications:


- Proven work experience in Customer support
- Proficiency in verbal and written Russian
- Higher education
- Computer knowledge
- MS Office (Word, Excel)
- Customer orientation and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

About Idram LLC

Idram LLC is Armenian payment system which created the first Armenian application for mobile payments - Idram Mobile Wallet. For more information, please visit: http://www.idram.am .