- Provide personalized customer service of the highest level.
- Answer phone calls and respond to customer enquiries regarding the technical issues.
- Follow-up on customer inquires not immediately resolved.
- Provide customers with product and service information.
- Upsell products and services.
- Identify and resolve customer issues using the computer system.
- Complete call logs and reports.
- Transfer customer calls to appropriate technical staff.
- Recognize, document and alert the supervisor of trends in customer calls.
- University degree in Technical field is a plus.
- Experience in a relevant field is an asset.
- Knowledge of IT protocols,
- A sound knowledge of telephone etiquette;
- Ability to work with people in conflict situation;
- Excellent communication skills;
- Ability to work under stress;
- Pleasant and friendly mannerism;
- Good social skills;
- Flexible personality with teamwork abilities;
- Sense of responsibility;
- Advanced computer skills: experience with MS Office;
- Fluency in Armenian and Russian languages, knowledge of technical English is a plus.