Overview

Responsibilities:

  • Provide personalized customer service of the highest level.
  • Answer phone calls and respond to customer enquiries regarding the technical issues.
  • Follow-up on customer inquires not immediately resolved.
  • Provide customers with product and service information.
  • Upsell products and services.
  • Identify and resolve customer issues using the computer system.
  • Complete call logs and reports.
  • Transfer customer calls to appropriate technical staff.
  • Recognize, document and alert the supervisor of trends in customer calls.

Required Qualifications:

  • University degree in Technical field is a plus.
  • Experience in a relevant field is an asset.
  • Knowledge of IT protocols,
  • A sound knowledge of telephone etiquette;
  • Ability to work with people in conflict situation;
  • Excellent communication skills;
  • Ability to work under stress;
  • Pleasant and friendly mannerism;
  • Good social skills;
  • Flexible personality with teamwork abilities;
  • Sense of responsibility;
  • Advanced computer skills: experience with MS Office;
  • Fluency in Armenian and Russian languages, knowledge of technical English is a plus.