Overview

Responsibilities:

  • Provide and help to solve customers' issues via phone;
  • Give technical solutions to customer inquiries; 
  • Readdress customer requests and issues to technical team and follow-up further steps;
  • Provide customers with product and service information;
  • Transfer customer calls to appropriate technical staff.

Required Qualifications:

  • University degree, Technical background is a plus.
  • Experience in a relevant field is an advantage;
  • Readiness to shift work;
  • Knowledge of IT protocols;
  • A sound knowledge of telephone etiquette;
  • Ability to work with people in conflict situation;
  • Excellent communication skills;
  • Ability to work under stress;
  • Pleasant and friendly manners;
  • Responsible and stress resistant personality;
  • Advanced computer skills: experience with MS Office;
  • Fluency in Armenian and Russian languages, knowledge of English is a plus.