- Provide and help to solve customers' issues via phone;
- Give technical solutions to customer inquiries;
- Readdress customer requests and issues to technical team and follow-up further steps;
- Provide customers with product and service information;
- Transfer customer calls to appropriate technical staff.
- University degree, Technical background is a plus.
- Experience in a relevant field is an advantage;
- Readiness to shift work;
- Knowledge of IT protocols;
- A sound knowledge of telephone etiquette;
- Ability to work with people in conflict situation;
- Excellent communication skills;
- Ability to work under stress;
- Pleasant and friendly manners;
- Responsible and stress resistant personality;
- Advanced computer skills: experience with MS Office;
- Fluency in Armenian and Russian languages, knowledge of English is a plus.