Ucom LLC is looking for a Call Center Specialist.
- Provide general information (offers, services, tariff plans, promotion, etc.); reply to balance and invoice queries; provide technical assistance to customers;
- Update the customer database during customer contacts;
- Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor;
- Inform customers about new offers and services;
- Inform customers about the complaint status and resolution;
- Carry out the satisfaction inquiry campaign established by the Quality Team;
- Apply retention and customer loyalty during all contacts;
- Carry out retention and loyalty campaigns established by the Retention and Loyalty Team.
- Bachelor's degree;
- 1-2 years of work experience in the Welcoming Staff or Help Line is preferable;
- MS Office and Internet navigation skills;
- Advanced knowledge of Russian and English languages;
- Knowledge of other foreign languages is a plus;
- Excellent oral expression skills;
- Ability to listen.
About Ucom LLC
"Ucom" LLC is a unified communications operator in Armenia, which offers symmetrical and mobile broadband Internet and other services.