Overview

Ucom LLC is looking for a Call Center Specialist.

Responsibilities:

  • Provide general information (offers, services, tariff plans, promotion, etc.); reply to balance and invoice queries; provide technical assistance to customers;
  • Update the customer database during customer contacts;
  • Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor;
  • Inform customers about new offers and services;
  • Inform customers about the complaint status and resolution;
  • Carry out the satisfaction inquiry campaign established by the Quality Team;
  • Apply retention and customer loyalty during all contacts;
  • Carry out retention and loyalty campaigns established by the Retention and Loyalty Team.

Required Qualifications:

  • Bachelor's degree;
  • 1-2 years of work experience in the Welcoming Staff or Help Line is preferable;
  • MS Office and Internet navigation skills;
  • Advanced knowledge of Russian and English languages;
  • Knowledge of other foreign languages is a plus;
  • Excellent oral expression skills;
  • Ability to listen.

About Ucom LLC

"Ucom" LLC is a unified communications operator in Armenia, which offers symmetrical and mobile broadband Internet and other services.