Overview
Responsibilities:
- Assist clients worldwide through a live support
- Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with complaints of a varying nature promptly and effectively
- Provide support and troubleshooting on MetaTrader platforms
- Liaise with all departments to resolve issues
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client
Required Qualifications:
- Fluency in Chinese and English, both written and spoken;
- Knowledge of any other foreign language will be an advantage;
- Relevant experience in working with document flow will be considered as an advantage;
- University degree;
- Computer literacy: very good knowledge of MS Excel and MS Word;
- Excellent communication and monitoring skills;
- Ability to work in a high-pressure environment and meet strict deadlines;
- Attention to details.
