Overview

Responsibilities:

  • Assist clients worldwide through a live support
  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with complaints of a varying nature promptly and effectively
  • Provide support and troubleshooting on MetaTrader platforms
  • Liaise with all departments to resolve issues
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client

Required Qualifications:

  • Fluency in Chinese and English, both written and spoken;
  • Knowledge of any other foreign language will be an advantage;
  • Relevant experience in working with document flow will be considered as an advantage;
  • University degree;
  • Computer literacy: very good knowledge of MS Excel and MS Word;
  • Excellent communication and monitoring skills;
  • Ability to work in a high-pressure environment and meet strict deadlines;
  • Attention to details.