Overview

“The Alexander Yerevan Hotel” is looking for a “Concierge”.

Responsibilities:


- Serve as a key point of contact for guests, dealing efficiently with enquiries
- Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours, theater tickets, restaurants, doctors, and flight reservations
- Process and deliver messages for the Guests and the hotel
- Delivery and safe storage of luggage
- Maintain current knowledge of all hotel services as well as daily VIP Guest, VIP Guest requests, and special events
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Connect and communicate with local businesses and tourist organizations
- Perform other job-related duties as assigned

Required Qualifications:


- Previous concierge experience in the hotel, leisure, and/or retail sector, preferred
- Calm, efficient, and organized demeanor
- Excellent personal presentation
- Strong communication skills
- A passion for delivering exceptional levels of Guest service
- Excellent knowledge of Armenian, Russian and English languages