Overview
Responsibilities:
- Identifying the needs of clients visiting the Bank;
- Providing relevant advice / information on the Bank's services and products to the Clients;
- Sale of services provided by the Bank;
- Consulting clients on ATMs and payment terminals;
- Acceptance of new, reissued or confiscated plastic cards, providing them to customers;
- Providing customers with relevant information on their accounts and other services, servicing;
- Acceptance of applications from customers related to Bank services, ensuring the process;
- Complete clarification and resolution of issues voiced and tasks raised by clients, quick response to present problems, and providing feedback;
- Accepting of complaints and suggestions, filed by customers, ensuring further proсess, providing feedback.
Required Qualifications:
- Higher Education;
- Work experience in the relevant field will be considered as a privilege;
- Knowledge of banking products and services;
- Knowledge of banking legislation;
- Knowledge of computer programs /MS Office/;
- Good knowledge of Armenian, Russian and English;
- Effective customer service skills;
- Communication and teamwork skills;
- Cross selling skills;
- Proper job organization and time management skills;
- Ability to negotiate and resolve issues quickly and effectively;
- Ability to perform multiple tasks simultaneously;
- Punctuality and sense of responsibility;
- Knowledge of business ethics norms and their application.
