Overview

Responsibilities:

  • Answer incoming calls (provide product and service information to customers) (an average of 10 calls a day)
  • Place outgoing calls (provide product and service information to customers) (an average of 50 calls a day)
  • Telemarketing company products and services (sales) (an average of 200 calls a day)
  • Respond to customer’s emails and social network messages
  • Manage and resolve customer complaints (resolve 10+ issues a day)
  • Identify and escalate issues to management
  • Route calls to appropriate resources
  • Perform other duties as assigned by management
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management of trends in customer calls
  • Ensure compliance with set standards of customer service

Required Qualifications:

  • Customer-oriented attitude
  • Ability to inspire confidence
  • Excellent listening, interpersonal and communication skills, both written and verbal, and the ability to communicate and work effectively within a diverse community
  • Excellent interpersonal skills
  • Detail-oriented,
  • Bachelor’s degree
  • Ability to stay positive in stressful situations
  • Excellent knowledge of Armenian, good knowledge of English and Russian

About Sef International UCO LLC

The Micro Enterprise Development programme started in 1997 as a part of World Vision's sustainable development approach to create job opportunities for the poor in Armenia. To carry out a full-range of credit activities through urban and rural branches i