SoftConstruct is looking for a CRM Incident Specialist/VBET.

  • Analyze customer data per client to identify key metrics
  • Respond to customer bonus requests
  • Respond to problematic user cases
  • Collaborate with regional, risk management and customer support teams to align CRM strategies with business objectives
  • Ensure that all customer journeys are executed properly
  • Be informed about running promotions and offers of all regions
Required Qualifications:
  • Bachelor's degree or equivalent experience in marketing/economics or a related field
  • Proficiency in Armenian and English, knowledge of other languages is an advantage
  • Working proficiency with Microsoft Excel
  • Ability to work in a fast-paced environment
  • Ability to work in a team and independently, collaborate and meet deadlines
  • Strong communication and analytical skills
  • Strong arithmetic skills will be considered as an advantage

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