Overview

Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Sales and Marketing teams

Required Qualifications:

  • University degree is not necessary but can be an asset
  • Proficient in English and Russian
  • Software skills (MS office)
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Excellent communication and problem-solving skills