Overview

Responsibilities:

The highlights we’re looking for?

Care: Readiness to go an extra mile for a Customer with a problem, making sure the problem is solved as if it was your own.

Dedication:  At 10Web Care we believe that success is no accident. It is hard work, perseverance, learning and most of all, love of what you are doing.

 

What will you do?

  • Manage large amounts of incoming Customer care requests;

  • Build sustainable relationships and trust with Customers through open and interactive communication;

  • Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services;

  • Determine Customer issue by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits;

  • Follow up to ensure resolution by providing accurate, valid and complete information;

  • Follow standard processes and procedures;

  • Identify, prioritize and escalate(as needed) Customer issues;

  • Stay current with company products, services, changes, and updates;

  • Take the extra mile to engage Customers;

  • The work is night shift and you can do it from home;

Required Qualifications:

While we value all skills, the position of Customer Care Specialist specifically requires:

  • Excellent English writing skills;

  • A tech-savvy with problem-solving skills;

  • Strong customer service and communication skills;

  • An upbeat and positive attitude, with the ability to work both in a team environment and independently;

  • Detail-oriented with the ability to multi-task, prioritize, and manage time effectively;

  • Customer orientation and ability to adapt/respond to different types of characters;

  • Demonstrated proficiency in typing and grammar;

  • Willingness to cooperate with others and work for the greater good.

Preferred qualifications:

  • Bachelor’s degree in related fields;

  • Familiarity with different CMS (e.g. WordPress) and practices;

  • At least one year of customer care experience.