VBET is an award-winning sports betting and gaming operator with 19 years of experience in the industry powered in-house by Betconstruct. We are holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment. We have highly ambitious plans and we are looking for a Customer request processing specialist.
About the Role
Reporting directly to the Head of Customer request processing department Customer request processing specialist is responsible for conducting detailed risk assessments, identifying risks and opportunities.
– Competitive experience-based salary
– Performance bonus
– Coverage for the employee and family health insurance
– Upskilling and reskilling trainings
– Social events, corporate parties
– English classes
– 4 day offs in a year
– Transportation
About the team
We are a newly forming Customer request processing department full of passionate individuals with the mission to succeed in offering the best possible product to our customers from a risk perspective and we are looking for a Customer request processing specialist to join our fast-growing team. If you have passion and collaborative spirit, let’s move forward together.


- Provide customers with a bonus according to their history and behavior, previously approved by the team leader.
- Oversee the set-up of reports & alerts for continuous game and player monitoring.
- At the end of each shift, brief the team leader about the incidents of the working day resolved and missed tasks.

Required Qualifications:

- Knowledge in Math, Statistics, or a similar field.
- Experience in the casino industry not a must but advantageous. Advanced knowledge of Excel and other MS office tools. High level of flexibility and adaptability to maneuver in a very dynamic environment. Proficiency in English, knowledge of other languages is an advantage Ability to work in a shifting schedules.