Overview

We are looking for a Customer Service Quality Specialist in our growing Operations Division. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Responsibilities:


- Review support agents' contacts conversations (chat, call, email, FB messages)
- Assess contact support quality based on internal standards
- Daily/weekly/monthly reporting of quality monitoring results
- Participate in the mapping of improvement areas of the support team

Required Qualifications:


- Proven 1 year + experience in a similar position or in Customer Service
- Experience in the Customer Service space or in Service quality assurance
- Ability to communicate both positive and negative feedback
- Data visualization skills
- Strong organizational and time management skills
- Ability to handle multiple priorities with demanding timeframes
- Excellent verbal and written communication skills (Armenian, English languages)
- Ability to work in a team-oriented environment
- Knowledge of betting industry products will be considered as a plus