We are looking for a Customer Service Quality Specialist in our growing Operations Division. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.


- Review support agents' contacts conversations (chat, call, email, FB messages)
- Assess contact support quality based on internal standards
- Daily/weekly/monthly reporting of quality monitoring results
- Participate in the mapping of improvement areas of the support team

Required Qualifications:

- Proven 1 year + experience in a similar position or in Customer Service
- Experience in the Customer Service space or in Service quality assurance
- Ability to communicate both positive and negative feedback
- Data visualization skills
- Strong organizational and time management skills
- Ability to handle multiple priorities with demanding timeframes
- Excellent verbal and written communication skills (Armenian, English languages)
- Ability to work in a team-oriented environment
- Knowledge of betting industry products will be considered as a plus