Overview

Responsibilities:

  • Review support agents' contacts conversations (chat, call, email, FB messages)
  • Assess contact support quality based on internal standards
  • Daily/weekly/monthly reporting of quality monitoring results
  • Participate in the mapping of improvement areas of the support team

Required Qualifications:

  • Proven 1 year + experience in a similar position or in Customer Service
  • Experience in the Customer Service space or in Service quality assurance  
  • Ability to communicate both positive and negative feedback
  • Data visualization skills
  • Strong organizational and time management skills
  • Ability to handle multiple priorities with demanding timeframes
  • Excellent verbal and written communication skills (Armenian, English languages)
  • Ability to work in a team-oriented environment
  • Knowledge of betting industry products will be considered as a plus