Customer Service Representative

As a Client Success Representative you will: 

• Provide sales support to customers by via phone, email and chat communication
• Listen to people’s concerns, understand their problems and offer solutions 
• Perform general office duties and maintain company’s standard operating procedures 
• Master clients’ business operations and services to provide best customer experience
• Use company software to log all activity
• Provide weekly reports on performance
• Work with internal and external teams to adapt new techniques to improve KPIs

Fluent English and Night Shift availability is a must

• Strong organizational skills with the ability to prioritize workload and meet deadlines
• Fluent/advanced in English grammar and speech
• Excellent oral and written communication skills
• Mature approach to work with an ability to learn fast and build strong rapport with customers to improve the quality of customer support
• Highly organized, attention to details 
• Able to work independently and as part of a team 
• Has a winning attitude and a proven track record of success 

Benefits

• Professional and quality training period and support 
• Work in a positive, fun and inclusive team environment that promotes growth and innovation 
•  An opportunity to work in a thriving startup environment where you will be a key part of the company’s success 
• Personal growth opportunities 
• Competitive fixed salary and commissions