Customer Service Specialist

- Answering inquiries from customers, solving problems and providing outstanding customer support continuously
- Providing assistance and information to customers, answering their questions, suggesting solutions or redirecting requests to other relevant staff
- Answering calls, entering client information into the database, verifying information and maintaining the database
- Maintaining the quality of support by adhering to standards and guidelines for answering customer inquiries, recommending improved procedures
- Maintaining communication equipment by reporting problems

- Strong knowledge of English
- Outstanding customer service skills with customer focus
- Ability to analyze information and come up with solutions
- Positive, pragmatic, professional attitude with good interpersonal skills
- Ability to stay calm under pressure
- High attention to details