Overview

You’ve come here for the vacancy of Customer Service Specialist in the Customer Service Team. We’ll try to provide all the information you need down below. We hope the journey you are about to begin will be full of pleasant surprises.
About us
We are aPeople, representing adjarabet.am – one of the biggest entertainment portals in the region. If you decide to start your journey with us, we’ll be happy to share our experience of development, success and fun.
We can provide you with a sustainable environment, a skillful team and a work full of new experiences.
*The following position has flexible working hours.
We promise:
– Health insurance
– Competitive salary
– Performance based bonus system
– Additional 4 days off
– Professional development opportunities
– Dress the way you want
– Out of the box community
– Welcoming team
– Skill sharing
– Your personal amigo to help you adapt

Responsibilities:


- Handle customer inquiries via Digital Service Channels: inbound and outbound call center Chat, Email, Social Media
- Provide customers with the data regarding new and existing services/campaigns
- Register Customer problems and requests correctly and accurately
- Verify any kind of information related to subscribers
- Follow high-security level of customer data confidentiality
- Follow company standards in customer service
- Proper knowledge of Company products/ services/promotions/standards

Required Qualifications:


- Fluent in Armenian, Russian, English both spoken and writing skills
- Excellent Communication Skills
- Multitasking skills
- Stress tolerance
- Adaptive to changes
- Quick learner