Overview

HR Recruitment Agency is seeking to recruit a suitable individual for the position of Customer Service Specialist
The hired person will be assigned to Glovoapp Georgia LLC.
Please review the information about Glovo’s culture and values and make sure that you demonstrate them: https://about.glovoapp.com/culture-and-values/

Responsibilities:


- Assist users (customers and couriers) with their requests via Chat or E-mail (make outbound calls if needed)
- Provide clear information to the user
- Communicate and deliver the best experience to our users

Required Qualifications:


- Armenian as native language
- Fluency in Georgian, good knowledge of English; knowledge of Russian will be considered as an advantage
- Higher education
- Trainings in customer service is preferable
- Experience in customer service and working with databases highly desirable
- Good PC skills are a must
- Problem solving skills and proactive attitude
- Strong sense of responsibility
- Customer focus
- Capacity to work with tech products and to understand Glovo’s value proposition
- Ability to face difficult situations and keep focus in stressful environment
- Ability to focus on multiple tasks in parallel
- Flexibility as we work in shifts (including night shifts)