Overview

Responsibilities:

  • Answering inquiries from customers, solving problems and providing outstanding customer support continuously
  • Providing assistance and information to customers, answering their questions, suggesting solutions or redirecting requests to other relevant staff
  • Answering calls, entering client information into the database, verifying information and maintaining the database 
  • Maintaining the quality of support by adhering to standards and guidelines for answering customer inquiries, recommending improved procedures
  • Maintaining communication equipment by reporting problems

Required Qualifications:

  • Strong knowledge of English 
  • Outstanding customer service skills with customer focus
  •  Ability to analyze information and come up with solutions 
  • Positive, pragmatic, professional attitude with good interpersonal skills 
  • Ability to stay calm under pressure
  • High attention to details