SoftLand LLC is looking for a Customer Support Manager.

  • Lead and mentor customer support representatives
  • Develop and implement customer service policies and procedures
  • Oversee the daily operations of the customer support team, ensuring efficient and effective handling of customer inquiries and issues
  • Analyze customer feedback and service metrics to identify areas for improvement
  • Develop strategies to prevent future issues and improve overall service quality
Required Qualifications:
  • Proven experience as a Customer Support Manager or similar role
  • Experience in managing a high-performing customer support team
  • Fluency in English, knowledge of other languages ​​will be a plus
  • Excellent communication and interpersonal skills
  • Problem-solving and conflict resolution abilities
  • Analytical skills to interpret data and make informed decisions

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