Overview

Responsibilities:


- Support our existing customers based in European and other English speaking countries with their technical and accounting issues over the phone and via email
- Provide support to our customers by answering inquiries via our ticket system
- Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Required Qualifications:


- At least 1 year of work experience in a related field (customer service/ sales, etc.)
- Fluency in English and Spanish/Polish is mandatory, both spoken and written
- Strong communication skills and passion for working with people
- Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
- Good presentation skills, with high level of attention to detail
- Ability to work independently while collaborating with remote teams in a fast-paced environment
- Good technical skills, proficiency in Internet related applications, good experience with Windows and Linux operating systems
- Experience with ticketing systems such as Jira, Freshdesk is an advantage
- Determination, enthusiasm, and willingness to learn