Overview

Ibooben Development is looking for a competent Customer Support specialist to provide personalized support online chat, phone calls and email. (Mixed shift) French

Responsibilities:


- Provide support through online chat, phone call and email
- Handle incoming requests from customers and deal with problems
- Follows up with customers to make sure that they are satisfied with a particular service
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Advice on company information
- Inform customers of deals and promotions
- Communicate and coordinate with internal departments
- Identify and escalate issues to management
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
- Conduct an ongoing registration of customer requests and accomplishments or any other outcomes

Required Qualifications:


- Excellent knowledge of French
- Knowledge of English is an advantage
- University degree
- In the progress of study is acceptable
- Excellent listening, interpersonal and communication skills, both written and verbal, and the ability to communicate and work effectively within a diverse community
- The detail-oriented, flexible personality
- Ability to stay positive in stressful situations
- Strong customer service and communication skills
- Strong troubleshooting skills
- Flexible schedule, including the ability to work shifts and weekends