Overview

Responsibilities:

  • Support our existing customers based in European and other English speaking countries with their technical and accounting issues over the phone and via email
  • Provide support to our customers by answering inquiries via our ticket system
  • Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Required Qualifications:

  • At least 1 year of work experience in a related field (customer service/ sales, etc.)
  • Fluency in English and Spanish/Polish is mandatory, both spoken and written
  • Strong communication skills and passion for working with people
  • Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
  • Good presentation skills, with high level of attention to detail
  • Ability to work independently while collaborating with remote teams in a fast-paced environment
  • Good technical skills, proficiency in Internet related applications, good experience with Windows and Linux operating systems
  • Experience with ticketing systems such as Jira, Freshdesk is an advantage
  • Determination, enthusiasm, and willingness to learn