Overview

Responsibilities:

What You will do:

  • Work independently with customers  through online chat, phone call and e-mail to answer questions regarding services, games, bets and other products/services provided by the company
  • Identify customers' needs and move them towards the appropriate action using your knowledge and experience
  • Support to the company bet shop employees via incoming calls only
  • Handle incoming calls related to the company and transfer to corresponding departments, if needed´╗┐

Required Qualifications:

We need a candidate that is:

  • A natural communicator
  • Confident and can-do, with a natural ability to deliver an excellent customer service
  • Proficient in Armenian, with good knowledge of Russian and English languages (written and verbal)
  • With good knowledge of MS Office (Word, Excel) will be an asset
  • Responsible
  • Able to work under pressure