Overview

SarVia Tech is a technology start-up, concentrating in the engineering, graphic design and general outsourcing of back-office duties and looking to provide services around this expertise.
We are looking for a Customer Support Technician.
The Customer Support Technician is responsible for working with the Cloud System Engineer for the effective configuration, operation, and maintenance of cloud infrastructure, ability providing End-user support.
Working hours: 14:00 PM – 22:00 PM

Responsibilities:


- Experience with Cloud environment implementations (Azure-AD, AWS)
- Managing Microsoft Azure/365 Identity and Security
- Managing Microsoft Azure/365 Services including SaaS, PaaS, IaaS, and Networking Solutions
- Managing MDM using Microsoft Endpoint Manager or other MDM tools
- Ability to configure, monitor and maintain Windows servers within a Microsoft Azure cloud environment
- Ability to support Mimecast smtp gateway or similar
- Maintain cloud servers, including security configurations, patching, and troubleshooting
- Provide end-user support via remote service tools and day to day office support

Required Qualifications:


- 3-5 years or more of IT experience in a support role
- Excellent knowledge of English, excellent communication and problem-solving skills
- Patience when handling tough cases, ability to switch tasks frequently
- Help desk experience and ability to provide technical and end-user support
- Experience administering O365, Exchange, Azure Active Directory and SharePoint environment
- Experience with Mimecast or other SMTP gateway systems (DKIM, DMARC,SPF)
- Solid network troubleshooting skills
- TCP/IP concepts and VPN/LAN/WAN /DHCP & DNS
- Knowledge in all supported Microsoft Operating Systems (Windows 7,8, 8.1 and 10, Server 2008-2016) and Office products
- Experience with Windows Active Directory (User and Group Creation & Administration, GPOs.)
- Functional knowledge of Microsoft Exchange on premise and cloud
- Microsoft certifications a significant advantage
- Experience with G-Suite, OKTA platform, VMware Workspace ONE will be considered huge plus