Overview

“TeamViewer Armenia” is looking for a “Dunning Calls Representative (m/f/d)”.

Responsibilities:

  • Contribute to our client’s success by executing outbound calls and responding to requests from external customers relating to Accounts Receivable related inquiries
  • Ensure proper execution of TeamViewer policies and practices related to, e.g., collections activities, and write-off
  • Support accurate, reliable, and timely billing of customers as well as timely collection of payments, processing write-offs and recoveries
  • Support monitoring bad debt expense trends that are assertive and preserve goodwill with the customer
  • Utilize workflow and ERP tools to document customer requests and issue resolutions to ensure proper handling and follow up of all inbound calls
  • Process inbound calls to determine appropriate action required to satisfy the needs of the customer, including external customers and internal business partners
  • Refer unresolved issues to the appropriate area, (Dispute Resolution, Account Owners, etc.)
  • Work closely with the Finance team and ensure the delivery of a best-in-class dunning experience for our existing clients
  • Provide world class customer service

Required Qualifications:

  • A university degree in the field of International Business, Economics, Marketing or a related subject
  • Experience in working with customers especially in Sales department, Customer Service, Call Center, and/or Accounts Receivable experience ideally in the IT environment with SaaS knowledge
  • Strong team and organizational skills
  • Highly effective interpersonal and communication skills
  • Excellent PC and Microsoft Office Applications (Word, Excel, PowerPoint) skills, knowledge of MS Dynamics or any ERP system is advantageous 
  • General understanding of financial processes, in the area of reporting and accounting (Billing & Accounts receivables Aging Schedules, Allowance for Doubtful Accounts, Bad Debt Expense, Write-off, Recovery processes)
  • Fluency in English and German/Spanish/French/Italian is mandatory,  both spoken and written. Knowledge of Russian will be a plus