Overview

Responsibilities:

  • Working closely with the management to identify technical issues and advising on the solution on the spot
  • Loading operating systems and configuring network settings for workstations
  • Logging and keeping records of customer/employee queries
  • Analyzing call logs so you can spot common trends and underlying problems
  • Testing and fixing faulty equipment
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Providing technical support across the company
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Expanding the local IT support team and managing it in the long term

Required Qualifications:

  • Bachelor’s degree in Computer Science, Engineering or other related fields;
  • 1+ years of related IT support experience;
  • Familiarity with desktop/laptop operating systems and software (PC, Windows, Microsoft Office, etc.);
  • Experience in a Windows Active Directory environment;
  • Strong knowledge of English, Russian and Armenian languages;
  • Experience providing remote assistance over the phone or via email;
  • An attention to detail and ability to concentrate in a busy environment;
  • Ability to prioritize issues and take appropriate steps with minimal supervision.
  • Knowledge in voip and sip tools/programs
  • Good ties with the internet provider/previous experience working with one (optional)