Overview

Responsibilities:


- Work on a 24/7 shifting schedule, including weekends and holidays
- Perform defined daily tasks as required by Seniors and OIC
- Detect fraudulent activities on transactions done with the company to prevent losses
- Review and resolve current detection and prevention efforts that the team is already undertaking
- Recommend ways to improve fraud and risk detection processes and strategies
- Responsible for observing various customer transactions to flag or identify suspicious activity
- Determine patterns of fraud by analyzing potential fraudulent activity
- Handle escalation emails in accordance to his/her abilities
- Escalate cases of suspected or actual fraud to Senior/OIC/Supervisor/Manager with informed recommendations
- Escalate to Senior/OIC/Supervisor/Manager issues that requires urgent handling
- Actively identify and manage Fraud trends and emerging business and customer risks
- Work with/assist other teams, such as Customer Support, to better address risk-related inquiries of customers
- Understand and respond to shortage of processes, whenever cases arise, by performing basic analytics
- Stay up to date with new procedures, tasks and processes to be efficient and effective
- Undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time by the Senior/OIC/Supervisor/Manager

Required Qualifications:


- Bachelor's Degree in Math, IT, or related fields
- Good Excel skills
- Able to work on shifting schedule
- Ability to resolve issues