Overview

Responsibilities:

We are looking to fill open French Speaking Back Office Support position for our office in Yerevan

Responsibilities:

  • Statistician: The ability to gather data and add data from both the customer and the company
  • Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers
  • Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data
  • Price Reviews: Once a ride is completed a driver has the option to accept the final rate shown in the app or send to price review if he/she believes there is an issue (too high/too low).
  •  We review these requests. We confirm either they are correct, email the driver for additional info, or in some cases call the driver.

Required Qualifications:

  • Language skills: knowledge of French (C1) and English (B1) language
  • Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
  • Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
  • IT skills: Knowledge of IT programs as well as fast fingers for typing
  • Veteran: Previous experiences in customer support is a big plus