Overview

“Nova Hotel Yerevan” is looking for a “Front Desk Agent”.

Responsibilities:

Nova Hotel Yerevan is looking for an experienced and enthusiastic person for the position of Receptionist.
- Carry out all operations concerning guest arrival and departure in compliance with internal procedures
- Inform guests about the formalities, any special conditions relating to their stay and the services available
- Ensure that all guest documentation is up-to-date and available
- Develop high quality relationships with guests, from the moment they arrive and throughout their stay in order to foster loyalty
- Pass the information to other departments as necessary and to the other members of the department
- Ensures that the workplace remains clean and tidy
- Perform working responsibilities according to the approved shift schedule

Required Qualifications:


- Higher education in the relevant field
- Work experience
- Thorough knowledge of customer service
- Proficiency in English Russian and Armenian languages, both oral and written
- Excellent communication skills