Overview

“The Alexander Yerevan Hotel” is looking for a “Front Office Agent”.

Responsibilities:


- Attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures
- Use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly
- Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it
- Ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the system and available to the Housekeeping and other departments in due time
- Do a proper cashier closer and to ensure a complete handover between the shifts
- Perform any other job related duties as assigned

Required Qualifications:


- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
- At least 1 year work experience in relevant position
- Excellent problem-solving and multitasking skills
- Ability to work under pressure
- Excellent written and verbal communication skills
- Excellent knowledge of Armenian, Russian and English language
- Customer service drive with outstanding communication and active listening skills