Overview

Responsibilities:

 

  1. Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers/guestes on a daily basis.
  2. Verify compliance with all Front Office policies, standards and procedures.
  3. Participates in the selection of front office personnel.
  4. Trains, cross–trains, and retrains all front office personnel.
  5. Schedules the front office staff.
  6. Evaluates the job performance of each front office employee.
  7. Maintains working relationships and communicates with all departments.
  8. Verifies that accurate room status information is maintained and properly communicated.
  9. Resolves guest problems quickly, efficiently, and courteously.
  10. Works within the allocated budget for the front office.
  11. Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  12. Enforces all cash-handling, check-cashing, and credit policies.
  13. Conducts regularly scheduled meetings of front office personnel.
  14. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms/badges at all times.
  15. Upholds the hotel's commitment to hospitality.
  16. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
  17. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  18. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
  19. Maintain required pars of all front office and stationary supplies.
  20. Review Front office log book and Guest feedback forms on a daily basis.
  21. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  22. If it’s necessary covers shifts in reception.

 

 

 

Required Qualifications:

  1. Work experience as a Front desk manager or Reception manager
  2. Excellent knowledge of customer service, office management and basic bookkeeping procedures
  3. Proficiency in Armenian, Russian,English (oral and written)
  4. Solid computer and systems knowledge
  5. Communication skills
  6. Planning and organizational skills
  7. Negotiation skills
  8. Decision-making