Overview

Gaming Operations Specialist (day/night shift) should provide complete gaming operational support for all stakeholders.

Responsibilities:


- Communicate with 3rd party providers in matters related to configurations, promotions, technical/integration issues
- Ensure cross-department internal communications
- Manage and optimize gaming portfolios in partner websites
- Create promotional briefs and calendars to share with all stakeholders
- Create user-guides and manuals (docs and videos) to share with all stakeholders
- Handle incident tickets related to provider side issues
- QA for all existing and new games and functionalities
- Identifying and escalating technical and non-technical issues in the gaming portfolio
- Take on and complete daily tasks in an efficient and timely manner
- Daily, weekly, monthly, and ad-hoc line reporting

Required Qualifications:


- 1
- 2 years of experience in customer care/service
- Customer focused way of working with a keen visual sense
- Detail oriented and organized personality
- Good analytical thinking and problem solving skills
- Proficiency of using Jira and Microsoft office tools
- High sense of business ownership
- Excellent communication skills
- Ability to work under pressure
- Complete fluency in English, both written and orally