Overview

Provide complete gaming operational support for all stakeholders.

Responsibilities:

 

  • Communicate with 3rd party providers in matters related to configurations, promotions,  technical/integration issues
  • Ensure cross-department internal communications
  • Manage and optimize gaming portfolios in partner websites
  • Create promotional briefs and calendars to share with all stakeholders
  • Create user-guides and manuals (docs and videos) to share with all stakeholders
  • Handle incident tickets related to provider side issues
  • QA for all existing and new games and functionalities
  • Identifying and escalating technical and non-technical issues in the gaming portfolio
  • Take on and complete daily tasks in an efficient and timely manner
  • Daily, weekly, monthly, and ad-hoc line reporting

Required Qualifications:

  • 1- 2 years of experience in customer care/service
  • Customer focused way of working with a keen visual sense 
  • Detail oriented and organized personality 
  • Good analytical thinking and problem solving skills
  • Proficiency of using Jira and Microsoft office tools
  • High sense of business ownership
  • Excellent communication skills
  • Ability to work under pressure
  • Complete fluency in English, both written and orally.