“Ameriabank CJSC” is looking for a “Head of Customer Service Unit, Hrazdan branch”.


  • Organize and manage day-to-day activities of the unit
  • Oversee the process of extension and monitoring of consumer loans
  • Ensure adequate level of service for the branch clients and give recommendations on improvement of services
  • Oversee the process of client credit history review
  • Prepare and submit reports on the works performed by the unit
  • Conduct regular quantitative and qualitative analysis of consumer loans portfolio
  • Prepare loan, collateral and warranty agreements, arrange their signing and processing in relevant software
  • Collect and prepare documents required for credit files
  • Submit loan conclusions to the Credit Committee
  • Organize and oversee ongoing monitoring of consumer loans
  • Participate in formation of loan portfolio and development of relevant annual plans per loan types
  • Develop and implement measures to attract potential clients
  • Prepare and submit reports on loan portfolio, projects undertaken by the unit, their progress, deviations, and a range of other issues

Required Qualifications:

  • University degree in Economics/Finance/Accounting (MBA is preferred)
  • Three years of relevant experience in financial or banking sector, 1 year of which in management position;
  • Knowledge and experience in financial analysis
  • Strong leadership skills
  • Quick decision-making and problem-solving skills
  • Strong negotiation and representation skills
  • Proficiency in banking and accounting software
  • Proficiency in MS Office, knowledge of AS-Bank is an asset
  • Fluency in Armenian, good knowledge of Russian and English

About Ameriabank CJSC

Ameriabank is a corporate bank with integrated investment-banking and a limited number of retail banking services. The united team of Ameriabank and Ameria Group Companies provides individual financial-banking solutions. We carve out paths for improveme