Overview
Responsibilities:
- Customer support through online chat, phone call, e-mail and other means of communication
- Provide information about news, changes and special offers
- Perform daily procedures to maintain and reactivate High Value Customers
- Perform customers’ activation monitoring
- Analyze the results of the monitoring and the customers’ feedback
- Ensure High Value Customers’ satisfaction
- Take part in the discussions on the part of High Value Customers’ priorities
- Come up with innovative ideas and offers
- Reveal customers’ needs, keep a track and make reports
- Make reports on the performed activities to assess their productivity
- Arrange meetings with the customers in the office in case of necessity
- Perform other organizational tasks for High Value Customers
Required Qualifications:
- 2+ years of experience in Customer Service
- Experience in IGaming industry is a must
- Analytical skills
- Strong customer orientation
- Excellent communication skills
- Mobile availability outside of working hours
- Excellent knowledge of MS Office
- Excellent knowledge of Armenian and Russian, knowledge of English is a plus
