Overview

“Digitain LLC” is looking for a “High Value Customer Service Specialist”.

Responsibilities:

  • Customer support through online chat, phone call, e-mail and other means of communication
  • Provide information about news, changes and special offers
  • Perform daily procedures to maintain and reactivate High Value Customers
  • Perform customers’ activation monitoring
  • Analyze the results of the monitoring and the customers’ feedback
  • Ensure High Value Customers’ satisfaction
  • Take part in the discussions on the part of High Value Customers’ priorities
  • Come up with innovative ideas and offers
  • Reveal customers’ needs, keep a track and make reports
  • Make reports on the performed activities to assess their productivity
  • Arrange meetings with the customers in the office in case of necessity
  • Perform other organizational tasks for High Value Customers

Required Qualifications:

  • 2+ years of experience in Customer Service
  • Analytical skills
  • Strong customer orientation
  • Excellent communication skills
  • Mobile availability outside of working hours
  • Excellent knowledge of MS Office
  • Excellent knowledge of Armenian and Russian, knowledge of English is a plus