• Serve as the key business partner to a subset of ServiceTitan Departments for all things HR, including but not limited to employee relations, organizational development, performance development, and more.
  • Be the primary HR point of contact with business client groups, meeting regularly and acting as a consultant to provide guidance when necessary.
  • Coordinate onboarding process including the collection of proper paperwork, opening of accounts, insurance enrollment, etc.
  • Develop and implement employee development, engagement, motivation and retention programs 
  • Develop contracts for new hires, promotions, and department transfers
  • Promote corporate values and enable business success
  • Responsible for administering performance management program
  • Manage and resolve complex employee relations issues
  • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal counsel as needed.
  • Maintain timesheets, PTOs, STOs, allowances, etc.
  • Maintain employee handbook and policies
  • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention by leveraging Employee Experience programs in place.

Required Qualifications:

  • Bachelor’s degree in a related field of study
  • 5 years of progressive HR experience
  • Ability to manage and resolve sensitive employee relations issues balancing employee experience and the business effectively
  • Demonstrated ability to maintain strict confidentiality with employee information
  • Excellent written and verbal communication skills
  • Experience in a startup culture - comfortable with ambiguity and non-stop problem solving, building, and actioning
  • Strong analytical skills
  • Strategic problem solver and opportunity seeker who is always striving to make things better for the organization to drive performance, retention, and employee sentiment up
  • Self-starter, forward thinking planner