• Carry out all necessary research and in-depth analysis to resolve issues within the specified SLAs
  • Assign/escalate technical issues to appropriate parties, involve appropriate resources for issue resolution
  • Monitor and administrate production systems on daily basis
  • Maintain ownership until resolution of technical issue
  • Respond immediately to security or usability issues
  • Perform tests on all installation processes for production infrastructure
  • Cooperate with IT department, developers and external vendors to ensure effective application services and reliability of all applications
  • Make recommendations and perform daily production support tasks’ automation
  • Evaluate production support processes and participate in process improvements
  • Prioritize workload, provide timely and accurate resolutions
  • Develop and setup internal and external monitoring for production systems
  • Participate in periodic on-call duties

Required Qualifications:

  • Technical background, graduate degree in relevant field
  • 3+ years of experience in system administration and configuration
  • Solid working knowledge of WAF services like Cloudflare
  • Solid working knowledge of at least one of the scripting languages (PowerShell, Bash)
  • Solid working knowledge of at least one of the web servers (IIS, Nginx)
  • Full understanding and experience of all steps of clients and servers architectures, OSI model and/or TCP/IP stack
  • Experience with Reverse Proxies and Load balancing
  • Experience working with Docker, Jenkins, Ansible will be an advantage
  • Ability to work under high pressure and meet deadlines
  • Energetic individual with the willingness to learn