Overview

Responsibilities:

  • Responding to support requests raised through the aforementioned support Jira projects
  • Working with issue reporters as necessary to help understand and resolve a given issue
  • Resolving issues in a timely manner, based on issue severity
  • Providing clear and concise feedback on issue progress, questions, and resolutions
  •  Proactively reviewing JIRA support projects for outstanding issues and taking them (the issues) forward to the eventual resolution
  • Documenting and promoting best practices or common issue resolutions, so as to empower company developers to resolve their own issues and reduce the likelihood of recurring issues
  • Manage advanced support and consultancy on JIRA and Confluence tooling.

Required Qualifications:

  • Ability to diagnose and troubleshoot basic technical issues
  • Experience in working with different stakeholders/business units
  • Experience in working with Jira
  • Experience in using Jenkins
  • Fluent English speaking and writing skills
  • A certain level experience of troubleshooting and issue handling
  • Interest and user knowledge about development tools

About Energize Global Services CJSC

Energize Global Services CJSC is a software development company that provides IT services for partners all over the world and develops its own products.